Refund Policy

Last updated: October 20, 2026

Our templates are digital downloads. Once you download a file it can’t be returned, so after a download we refund problems with the template, not a change of mind.

When you get a full refund

Ask within 14 days of your purchase. You get a full refund in either of these cases:

• You haven’t downloaded anything yet. Our download system records every download, so we can check it.
• The template doesn’t work as described on its page, and we can’t fix it within 5 business days of your message. For example: it doesn’t build with the included guide on the supported setup listed on the template page (Node.js 22 or newer), or a page described on the template page is missing.

When we don’t refund

• You changed your mind after downloading the template.
• The problem comes from changes you made to the code, or from your hosting provider.
• You need a feature the template page doesn’t describe.

If you bought the wrong license and haven’t built a site with it yet, email us and we’ll swap it for the right one and charge or refund only the difference. Your license continues under the new tier.

How to ask for a refund

Email support@zaviestudio.com with your PayPal receipt and a short description of the problem. We’ll reply with a fix or a refund. Approved refunds go back to your original payment method through PayPal, usually within 5 to 10 business days.

When a full refund is issued, your license ends and you must stop using the template, including in websites you already built with it.